My Baby Pajamas
FAQ


What brands do you offer on your Web site?
Right now we offer the following brands: Claesen's, New Jammies Organic Pajamas, Sweet Peanut Organic Footie Pajamas, Kicky Pants Bamboo Pajamas, Thingamajiggies4kids pajamas and Esme Pajamas and Underwear for Girls. We will no longer carry the brands: At Home Pajamas, Skivvydoodles, Lazy One Pajamas, Sara's Prints and Wes and Willy Boys Pajamas.   We are also currently mom-testing several other baby pajamas brands and the ones that make the cut will be offered on our Web site in the near future.


What is your refund policy?
If you are not delighted with our pajamas, we offer an exchange or full refund as long as the item is returned within 30 days of order purchase. We will gladly refund your purchase if the item has not been worn and tags are still attached. ALL SALE ITEMS THAT ARE 40% OR MORE OFF THE ORIGINAL PRICE ARE FINAL SALE!   Unfortunately after 30 days, all sales are final. Sorry, we do not provide refunds/credits for shipping and handling charges.  Also, clothes must be in original condition and not worn –no exceptions please. Just mail your item (s) to 11259 E. Via Linda, Suite. 100, PMB #953, Scottsdale, AZ 85259. Any shipping or gift-wrapping charges will be the responsibility of the customer. If you have any questions regarding our My Baby Pajamas refund policy, please e-mail us at returns@MyBabyPajamas.com.

How much is shipping?
The goods news is that shipping is free for orders $45.00 and more (in the domestic U.S.).  All other orders will be estimated in the shopping cart.   All orders are shipped by the United States Postal Service.  Prices will depend on which shipping option you have chosen.
We have Express Mail, Priority Mail, First class Mail, and Priority Mail International. First Class Mail is only an option if the package is 13 ounces and under (USPS Rule).
Flat Rate Shipping prices are: $5.95, $7.95 and $8.95 depending on the size of your order.
ALL ORDERS $45 AND OVER ARE FREE SHIPPING (US ONLY).

Do you ship internationally?
Yes, we do.   My Baby Pajamas is not responsible for lost packages, taxes, or tariffs imposed by the country of origin. 

When will I receive my order?
Depending on the delivery option you choose, it can be the standard 2-10 business days. 

Do you offer gift-wrapping?
No, at this time gift-wrapping is not offered. Do check back with us because we are working on it.

Is my personal information safe on your Web site?
Yes, all personal and credit card information we collect on our site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned to any organization without your consent. 

Can I call in a pajama order over the phone?   
We are primarily an e-business and we operate best by e-mail.  However, if you prefer to speak to a customer service representative over the phone, you may call 480-330-6380 and we would be happy to take your phone order during the hours of 9 am PST to 7 pm PST. 

What sizes do your pajamas come in?
Currently, we sell pajamas and loungewear in sizes newborn (0 - 24 months) to toddler (2T - 4T) and older (5 - 14 years).  Plus, we carry women sizes x-small to size x-large depending on the company.

What if I have other questions?
Please contact us at customerservice@mybabypajamas.com or call us at 480-330-6380.